TERMS & CONDITIONS
Our Platform (as defined below) belongs to the Huspy group of companies. The Huspy group is inclusive of Huspy Mortgage Broker - FZE, Home Matters Real Estate Broker LLC, and their affiliates, which are incorporated in the United Arab Emirates (“us”, “we”, “our” and/or “Huspy”).
Your use of our Platform, whether to provide or avail a Service (as defined below) from us or to perform any other kind of action, shall be governed by these terms and conditions (“ Terms and Conditions”). It shall be your responsibility to periodically review these Terms and Conditions to familiarize yourself with them. By continuing to use our Platform or the Services, you are agreeing to these Terms and Conditions in full. You may not use, and shall immediately discontinue your use of our Platform or the Services if you are not able to create a legally binding agreement in accordance with applicable laws and/or if you do not agree to these Terms and Conditions in full.
“Buyers”: shall mean home buyers, property buyers and real estate buyers who create an account on our Platform for the purpose of receiving the Services.
“Data”: shall mean any information and data of any kind, you share with us through the Platform.
“Platform”: shall mean the platform we provide whereby you can access the Services as described in more detail herein.
“Product”: shall mean any third party product or service that we display on our Platform.
“Quote”: shall mean a rate provided by a Service Provider for comparison with other quotes on the basis of the information provided by the Buyer.
“Services”: shall have the meaning ascribed to it in clause 2 and 5.
“Service Provider”: shall mean banks, building society, financial institutes and financial lenders licensed, regulated and operational in the UAE and the services and products of which are listed on our Platform.
“you” and “your”: means any person who accesses and uses our Platform.
1.2 Third Party Terms and Conditions. Certain features of our Platform or the Services will be subject to additional terms and conditions from third parties and Service Providers. It shall be your responsibility to inform yourself of the Service Provider’s terms and conditions before availing a Service (including but not limited to their terms and conditions regarding payment, cancelation and liability). Terms and conditions may differ from Service Provider to Service Provider and may be amended without prior notice to you. Such terms and conditions shall form an integral part of these Terms and Conditions and any such third party and/or Service Provider shall have the right to enforce such terms and conditions against you.
1.3 License to Use. Subject to the rest of the content of these Terms and Conditions, we hereby grant you a non-transferable, non-exclusive, revocable, limited license to use and access our Platform in accordance with these Terms and Conditions but reserve our right to revoke any or all of such authorizations at any time.
1.4 Lawful Purposes. You agree to use our Platform and the Services for lawful purposes only and in a way that does not infringe on the rights of any third party or restrict or inhibit such third party, Buyer or Service Provider’s use and enjoyment of the same.
1.5 Certain Restrictions. The rights granted to you under these Terms and Conditions are subject to the following restrictions:
1.5.1. You may not and shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of our Platform or any of the content thereof;
1.5.2. You may not and shall not access our Platform in order to build a similar or competitive Platform, product, and/or service;
1.5.3. Except as expressly stated herein, no part of our Platform may be copied, modified, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to linked, framed, hyperlinked or deep-linked into any other platform, without our express written consent; and
1.5.4. Unless otherwise indicated, any future release, update, or other addition to functionality of our Platform shall be subject to these Terms and Conditions or modified version of the same.
1.6 Modifications. You should review these Terms and Conditions on a routine and periodic basis as we reserve our right, at any time and without prior notice to you, to suspend or discontinue our Platform or the Services, whether in whole or in part, and delete any accounts in relation thereto, and to amend or modify these Terms and Conditions to reflect changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities and/or features and changes in market conditions affecting our business.
1.7 No Support, Maintenance, or Protection. You acknowledge and agree that we will have no obligation to provide you with any support or maintenance in connection with our Platform or your use thereof. We also cannot guarantee that there will be no viruses or other harmful code embedded in our Platform which could adversely affect the device you are accessing it from. It shall be your sole responsibility to ensure that your device is adequately protected against such threats.
1.8 Term. These Terms and Conditions shall remain valid and apply at all times during your use of our Platform and the Services. Without limiting the generality of the foregoing, these Terms and Conditions (as many be amended from time to time) shall apply and shall continue to apply each and every time you open an account with us, avail or book a Service through our Platform and/or otherwise access our Platform for any other reason.
1.9 Territory. This Platform is intended for use only by UAE residents. If you choose to use the Platform from locations outside the UAE, you do so at your sole risk.
2. SERVICE DESCRIPTION.
2.1 Huspy provides an online platform to connect Buyers with the Service Providers.
2.2 We do not provide financial, investment or other advice in relation to the Product or Service compared and nor provide a recommendation or endorsement of Service Providers. We do, however, recommend packages and/or products on our comparison page.
2.3 Huspy’s platform offers the Buyers an independent digitized mortgage rate comparison service enabling the Buyers to research and compare the mortgage rates offered by third parties.
2.4 Huspy’s platform allows the Buyers to apply for mortgage pre-approval, upload the required documents for this transaction and obtain a digital format of the mortgage pre-approval.
2.5 Huspy’s platform facilitate an online payment gateway for the Buyers to pay against the Service Provider’s invoice for property valuation letter. Please note that we have no control over these charges and the received fund will be deposited to the respective Service Provider’s account.
2.6 Huspy Services is free to use for the Buyers. Huspy receive a fee and/or commission from the Service Provider when the Buyer uses Huspy Services to purchase their products.
2.7 By providing you with a quote we are not making an offer on behalf of the Service Provider to contract with you on those terms. Instead, by submitting your details, you are making an offer to purchase the relevant product from the Service Provider on the terms set out. The contract will be concluded once your offer has been accepted.
3. CREATING AN ACCOUNT WITH US.
3.1 If you want to access our Platform as a Buyer, you will be required to create an account with us, complete the required registration, be legally capable of entering into binding contracts and be 21 years of age or over.
3.2 You shall be responsible for ensuring the accuracy of the information you submit when creating an account with us. All information provided by you must be provided in good faith. Such information must be true and accurate in all material respects and not misleading as of the date such information is given. You should also revise this information regularly to check that the information we have for you is correct. We reserve the right to remove or suspend accounts that are not truthful. We shall not be liable for any costs, expenses or liabilities incurred by you due to inaccurate information.
3.3 All information and interactions you make through your account or through your use of our Platform must be appropriate, factual, and remain professional at all times. You shall at all times, (i) comply with applicable laws, rules and regulations, (ii) must not infringe on any intellectual or proprietary rights of any third party,
(iii) must not promote, contain, or display information that is inaccurate, false or misleading in any way to a Services Provider in any way whatsoever, including but not limited to, impersonating or purporting to impersonate any other person, and (v) must not be offensive, illegal or inappropriate in any way.
3.4 You are responsible for keeping your login information secret and secure at all times. You hereby agree not to permit any other person to use your username and password and not to disclose or provide any other person your username, your password or any other information that may allow any other person to gain access to your account. You will remain responsible for all activity that occurs through or associated with your account (including but not limited to, any violations of clause 3 and 9). For the avoidance of any doubt, you may not use the account of anyone else or set-up more than one account for yourself (especially if your account has been suspended or deleted by us for any reason). We do not accept responsibility for any activity that occurs through your account.
3.5 We reserve the right to reject or approve any request to create an account, to suspend your account and/or to delete your account at our sole discretion without any liability for the same.
4. SERVICE PROVIDERS.
4.1 We do not under any circumstances guarantee the accuracy, reliability, quality, availability or sustainability of any Service Provider or the Services and/or Data provided by them. The Buyers and the Service Providers should exercise caution and common sense when interacting with each other and shall remain responsible for protecting themselves and their property (including any Data) at all times while using our Platform and the Services.
4.2 A Buyer having used the Service of a Service Provider may be able to leave positive feedback about the Service Provider through the methods provided. Should you have a complaint or comment to make about a Service Provider, you can submit such complaint or comment to us in writing at the email address provided in these Terms and Conditions.
5. THE SERVICES.
5.1 Huspy’s technology matches the Buyers with the best personalized interest rate that matches with each Buyer’s profile. Post selecting their preferred mortgage, the Buyers are able to view their mortgage payment breakdown and adjust their down payment or loan term if needed.
5.2 Huspy facilitates the mortgage pre-approval stage, by allowing the Buyers to upload the required documents on the Platform and submit the same to Huspy. Huspy will then send the profile and uploaded documents to the selected Service Provider to analyze the application.
5.3 The Buyers will need to answer a number of questions on the Platform in order to compare or obtain a quote for any Product and/or Services. These questions are designed to ensure that we and all Service Providers have all the information necessary to provide you with appropriate and timely information relating to the Products and/or Services in which you are interested. Aspects of a Product and/or Services will be determined by the answers you provide to these questions. It is therefore very important that you answer all of the questions truthfully, completely and accurately and that you disclose all relevant facts. Failure to do so could invalidate the Service and/or Product made available to you.
5.4 We pass on the information you have provided to the Service Providers for the purpose of providing a rate comparison as well as applying for a mortgage pre-approval.
5.5 It is your responsibility to identify and correct any mistakes or errors in the information, content, material or data before you obtain any Product from a Service Provider or apply for a mortgage pre-approval. Failure to do so could invalidate the Product and/or mortgage pre-approval.
5.6 Assuming your mortgage pre-approval application is successful, you will receive:
a. Digital pre-approval letter;
b. notification on arranging for property valuation; and
c. an option to pay the Service Provider’s invoice for property valuation letter via Huspy.
5.7 The Products, rates and prices displayed on our Platform are not provided by us but by third parties over whom we do not have control.
5.8 You should always check the suitability, adequacy and appropriateness of the Product that is of interest to you. It is your responsibility to satisfy yourself that you wish to obtain any Product before applying for it. If you are in any doubt as to the suitability, adequacy or appropriateness of any Product referred to on the Platform, we suggest that you seek independent professional advice before you obtain it.
5.9 The Platform provide information on a wide range of Products and Services but there may be other products or services available on the market which are not shown on the Platform and which may be more appropriate or suitable for you than those shown on the Platform.
6. EXCLUSIONS OF LIABILITY.
6.1 We make no representations, guarantees or warranties with regards to the quality of the services provided by the Services Providers nor the accountability of the parties.
6.2 The Buyers and the Service Providers are all independent contractors and as such, we have no control over, nor do we accept any responsibility for them in any way whatsoever (including but not limited to any Data disclosed). You agree to indemnify and hold us (our affiliates, officers, employees, and agents) harmless from any and all claims and demands (including reasonable costs and attorneys’ fees) arising out of (a) your use of our Platform and the Services; (b) your violation of these Terms and Conditions or any other terms or guidelines referred to herein (including third party or Service Provider terms and conditions); or (c) your violation of applicable laws and regulations. We reserve our right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to fully cooperate with us with regards thereto and not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
6.3 For the avoidance of doubt, we shall not be responsible in any way whatsoever, for any liability, cost, expense, loss or damage, including for property or person, whether by injury or otherwise, caused by a Service Provider or a Buyer on any other party, or any third party for any reason whatsoever, including any Data disclosed by the Service Provider. You agree to indemnify and hold us harmless for any and all liability, damages, claims, costs, losses or expenses (including reasonable legal fees) incurred as a result of your action or inaction in relation to the Service or these Terms and Conditions, whether in the form of a suit, claim or similar action.
7.1 You agree to pay any fees and/or other charges incurred by you in accordance with any payment provisions set out on the Platform.
7.2 In general, payment for a Product will be made directly to the Service Provider when applying for that Product.
7.3 Where full payment for a Product is required on the Platform (for example, for the property valuation letter) it should be made in the secure area of the Platform at the time of application for the Product. Payment methods other than those stated on the Platform will not be accepted. We may charge you any handling fees that we or the relevant Service Provider may incur in respect of your application. We will always inform you of any such charges before they are incurred.
7.4 You may apply for the property valuation letter on the Platform. You will then be directed to a payment section of the Platform where you can pay for the property valuation letter. When you apply and pay for property valuation letter through the Platform, you receive the Service pursuant to these Terms and Conditions as well as the Service Provider’s terms and conditions, including but not limited to the Service Provider’s cancellation policy, payment terms, terms of liability etc. Any contract entered into will be between you and the Service Provider.
8. DATA SHARING.
8.1 Our Platform servers and systems are secured and encrypted and we ensure all Data provided remain secure and private.
8.2 You understand and acknowledge that (i) we may share your Data with the Service Providers to enables us and the Service Providers to provide the Services; and (ii) we require the Service Providers to handle the Data confidentially and not to disclose it to third-parties save as required and to the extent necessary for the purposes of the Services, however we are not responsible and shall not be held liable in the event any Data are disclosed by the Service Providers to any third-party.
8.3 We may share your Data with other organizations in the following circumstances:
a. if any applicable law or a public authority says we must share the Data;
b. if we need to share the Data in order to establish, exercise or defend our legal rights (this includes providing personal information to others for the purposes of preventing fraud and reducing credit risk);
c. to an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organization receiving your personal information can use your personal information in the same way as us;
d. to any other successors in title to our business; or
e. to anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
9. INTELLECTUAL PROPERTY.
9.1 As between you and us, you acknowledge that any and all intellectual property rights, including copyrights, patents, trademarks and trade secrets (collectively “ Intellectual Property”) in our Platform and its content are owned and shall be owned by us or our suppliers (as applicable). Neither these Terms and Conditions (nor your access to or use of our Platform or the Services) shall transfer to you or any third party, any rights, title or interest in or to such Intellectual Property, except for the limited access rights expressly set forth in clause 1.3 above. We reserve all of our rights not granted in these Terms and Conditions and reserve the same for our third party providers. For the avoidance of any doubt, there are no implied licenses granted under these Terms and Conditions or by your use of our Platform.
10. THIRD-PARTY SERVICES, LINKS & ADS AND OTHER USERS.
10.1 Our Platform may contain links or the usage of third-party websites and services and/or display advertisements for third parties (collectively “ Third-Party Services, Links & Ads”). We do not review, approve, monitor, endorse, warrant, or make any representations with respect to any Third-Party Services, Links & Ads found on our Platform and hereby expressly disclaim any and all liability in relation thereto. Access to Third-Party Services, Links & Ads have been provided for your convenience only. Your use of any Third-Party Services, Links & Ads shall be at your own risk. When accessing any Third-Party Services, Links & Ads, additional terms and conditions are likely to apply, including but not limited to, the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with or any access to any Third-Party Services, Links & Ads.
10.2 Your interactions with other Platform users and/or third parties shall be solely between you and such other users and/or third parties. We will not accept responsibility for any loss, damage, cost, expense or other liability having occurred as a result of any such interactions, including but not limited to those between
Buyers and Service Providers. If there is a dispute between you and any other Platform user and/or third party, we are under no obligation to become involved or defend the same.
10.3 Certain activities, whether legal or illegal, may be harmful to you and to others. For your own protection and for the protection of others, you may not at any time during your use of our Platform or the Services:
a. harass or abuse other users and/or third parties, whether by threatening, stalking, spamming, transmitting junk mail, chain mail and/or any other form of harassment and/or abuse;
b. violate the privacy of other users and/or third parties, either by infringing applicable privacy laws, soliciting personally identifiable information for the purposes of harassment, exploitation, commercial activities, promotional activities, or any other reason which is contrary to the reason such information was;
c. unfairly interfere with any other user or third party’s uninterrupted use and enjoyment of the Services and/or our Platform;
d. upload or transmits viruses or other harmful, disruptive or destructive files; or
e. disrupt, interfere with, or otherwise harm or violate the security of our Platform, system resources, accounts, passwords, servers or networks connected to or accessible through our Platform.
10.4 You hereby release and forever discharge us and our affiliates, officers, employees, agents, successors and assigns (as applicable) from and against each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind (including personal injuries, death, and property damage) that has arisen or arises directly or indirectly, in whole or in part, out of your use of our Platform (including any and all interactions with, or act or omission of, other Platform users and/or Third-Party Services, Links & Ads).
11.1 Our Platform and all of the information hereon, is provided on a strictly “as is” basis. We expressly disclaim any and all warranties and conditions of any kind, whether express, implied or statutory, including without limitation, warranties and conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy and non-infringement. We make no warranty that our Platform or the Services will meet your requirements and/or expectations, will be available on an uninterrupted, timely, secure and error-free basis, or will be accurate, reliable, free of viruses or without other harmful code, complete, legal or safe at all or any times. If applicable law requires any warranties with respect to our Platform and/or the Services to be given, all such warranties are limited in nature and duration to the minimum requirements imposed on us by law.
11.2 Content on the Platform is provided for informational purposes only, and we are not responsible for any reliance upon or use of the content by you or other users, or by any third party, which is accessed at your own discretion and risk.
12. LIMITATION ON LIABILITY.
12.1 To the maximum extent permitted by applicable laws, in no event will we accept any liability to you or any third party for any loss of profits, loss of data, costs of procurement of substitute goods, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or in relation to these Terms and Conditions and/or your use, or inability to use, our Platform and/or the Services and/or the disclosure of the Data to the Service Provider and/or by the Service Providers to third-parties. Access to, and your use of our Platform or the Services, shall be strictly at your own risk. By accessing our Platform or the Services, you accept sole responsibility for any damage to your person, your belongings, and/or the device you are accessing our Platform from and/or any loss resulting therefrom.
12.2 To the maximum extent permitted by law and notwithstanding anything herein to the contrary, our maximum liability arising from or in relation to these Terms and Conditions, your use of our Platform (for any cause whatsoever and in any form of action) and/or the Services, shall be limited to fifty USD ($50.00).
The existence of more than one claim will not enlarge this limit as it shall be in the aggregate. You agree that our suppliers will have no liability of any kind arising from or relating to these Terms and Conditions.
12.3 We will not be liable to you for any breach of these Terms and Conditions caused by any event beyond our reasonable control including but not limited to, acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, decrees or laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labor, fuel, parts or machinery; power failure or breakdown in machinery.
12.4 Nothing in these Terms and Conditions limits or excludes our liability: (i) for death or personal injury caused by our negligence; (ii) for fraud or fraudulent misrepresentation; or (iii) in any way that is not permitted under applicable law.
12.5 These Terms and Conditions shall not affect your legal rights whether under any mandatory consumer protection laws, which cannot be excluded or limited by applicable law.
13. TERM AND TERMINATION.
13.1 Subject to this clause, these Terms and Conditions will remain in full force and effect for the entire time that you use the Platform or receive the Services. We may suspend or terminate your rights to use our Platform or the Services at any time for any reason at our sole discretion. Upon termination of your rights under these Terms and Conditions, any account you may have with us and any right to access our Platform and/or book Services shall be terminated immediately. We shall not be liable in any way whatsoever for any termination of your rights under these Terms and Conditions. Even after your rights under these Terms and Conditions have been terminated, the following provisions of these Terms and Conditions will remain in effect and shall be fully enforceable against you under law: clauses 6, 8, 9, 10, 11, 12, 13, and 14.
14. GOVERNING LAW AND DISPUTE RESOLUTION.
14.1 These Terms and Conditions shall be governed and construed in accordance with the laws of Dubai, United Arab Emirates for the time being in force.
14.2 All claims and disputes (excluding claims for injunctive or other equitable relief as set forth below) in connection with these Terms and Conditions shall be amicably resolved between us within ninety (90) days from the date thereof. Failure to reach amicable settlement shall cause the dispute to be referred to and finally settled by the courts of Dubai.
15.1 Survival of Agreement. These Terms and Conditions will survive the termination of your account with us for a period of five (5) years from the date you last visited our Platform.
15.2 Electronic Communications. All communications between us and you will be in electronic form. For contractual purposes, you (i) consent to receive communications from us in an electronic form and (ii) you agree that all terms and conditions, agreements, notices, disclosures, and other forms of communication that we may provide you with, satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy. The foregoing does not affect any non-waivable rights.
the claim is asserted. Such waiver shall not waive or affect any other portion of these Terms and Conditions. If any part or parts of these Terms and Conditions are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without our prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. We may freely assign these Terms and Conditions at our sole and absolute discretion. The terms and conditions set forth in these Terms and Conditions shall be binding upon assignees.
15.4 Copyright/Trademark Information. Copyright © 2020. All rights reserved. All trademarks, logos and service marks (“ Marks”) displayed on our Platform and in relation thereto are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.
15.5 Contact. If you have any questions about these Terms and Condition, or would like to contact us for any other reason, you can contact us:
(a) by post: 7th Floor, The Bay Gate, Business Bay, Dubai, United Arab Emirates
(b) by telephone: +971 4 276 6482
(c) by email: firstname.lastname@example.org
Telephone calls that you make to our customer services help line may be monitored and/or recorded. This will help us to train our staff and improve our service to you. A recording will only be used under proper and careful supervision. Our customer service help line is available between Sunday to Thursday 9am and 5pm.